Our Policies at Berry Street
HIPAA NOTICE OF PRIVACY PRACTICES
Effective Date: September 11, 2026
THIS NOTICE DESCRIBES HOW YOUR HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
When This Notice Applies
HIPAA, a federal privacy law, requires health care providers like Berry Street (“Berry Street,” “we,” and “us” ) to protect your health information (also called “protected health information” or “PHI”) and to explain how we use it. This Notice does that and describes your rights.
This Notice applies to the PHI we hold as a HIPAA-covered provider, including PHI created or received through our telehealth medical services — such as medical evaluation, diagnosis, and treatment (e.g., prescribing GLP-1 and related medications) — as well as our medical nutrition therapy services and related billing. It may not cover everything: some self-pay nutrition coaching or general wellness services are not subject to HIPAA and that information is instead covered by our Privacy Notice and other privacy laws. If your state provides stronger protections, we follow your state’s law.
Everyone who works for or with Berry Street must follow this Notice and we require our vendors who handle your PHI to protect it under written agreements.
How We Use and Share Your PHI
We use and share your PHI to:
Treat you — for example, your care team (including physicians, nurse practitioners, and dietitians) uses your history and lab results to evaluate you, reach a diagnosis, and build your care plan. We may share your PHI with pharmacies to fill prescriptions we write for you, with laboratories that perform your tests, and with other providers involved in your care, such as your primary care physician.
Get paid — for example, we bill your insurer, Medicare Advantage, or Medicaid, obtain prior authorization for medications or services, or confirm an employer benefit.
Run our practice — for example, quality improvement, training, and operating the platform we use to serve you.
Stay in touch — reminders, scheduling, and updates about your services, which we may send by phone, text message, email, or through your Berry Street account.
Involve people you choose — such as a family member or caregiver, unless you object.
We may also use or share your PHI without your permission when the law allows or requires it such as for public health, suspected abuse or a serious safety threat, health oversight, legal proceedings, law enforcement, certain government functions, workers’ compensation, and research approved by a review board.
Uses requiring your written permission. Other uses and disclosures not described in this Notice will be made only with your written authorization. We will not market to you beyond what the law allows, sell your PHI, or use or share psychotherapy notes (if we keep any) without your written authorization. You may revoke an authorization in writing at any time, except to the extent we have already acted on it.
Where Your PHI Is Handled
Most of our team and vendors are in the United States, but some are in other countries, so your PHI may be handled both inside and outside the U.S. We require safeguards to protect it wherever it goes.
Your Rights
You have the right to:
See and get a copy of your PHI, including an electronic copy, or have it sent to someone you choose.
Ask us to correct PHI you think is wrong or incomplete.
Get a list of certain times we shared your PHI.
Ask us to limit how we use or share your PHI. We must agree if you paid in full out of pocket and ask us not to tell your health plan.
Ask us to contact you a certain way or at a certain place.
Get a paper copy of this Notice.
Be told if your PHI is involved in a breach.
You will not be required to waive any of these rights as a condition of receiving treatment or payment.
To use any of these rights, contact our Privacy Officer below.
Our Duties
We are required by law to maintain the privacy of your PHI and to provide you with this Notice of our legal duties and privacy practices with respect to your PHI. We must follow the terms of this Notice currently in effect. We reserve the right to change the terms of this Notice and to make the new Notice provisions effective for all PHI we maintain. If we make a material change to this Notice, we will post the revised Notice on our website and make it available upon request. The current version’s effective date is shown at the top of this Notice.
Complaints
If you believe your privacy rights have been violated, you have the right to file a complaint with Berry Street or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with Berry Street, contact our Privacy Officer at the information below. To file a complaint with the Secretary, contact the Office for Civil Rights at 1-877-696-6775 or www.hhs.gov/ocr. You will not be retaliated against for filing a complaint.
Contact Us
Berry Street Privacy Officer
Email: privacy@berrystreet.co
Address: 19 W 24th St, 4th Floor, New York, NY 10010
Phone: (646) 389-5066
Cancellations & Reschedules
To protect your dietitian’s time, we require 24 hours notice via text (+1 888-532-2115), email (support@berrystreet.co), or by canceling the appointment at app.berrystreet.com if you need to cancel or reschedule your appointment for any reason.
If you provide less than 24 hours notice, we will charge your card on file a late change fee in order to compensate your provider. Late change fees are as follows:
Medical Nutrition Therapy (MNT): $75
Prescribing Appointments: $75
If you are 15 minutes late (or more) to your appointment without notice, we will consider this a no-show and will charge your card on file. It is at the discretion of your provider to have a shorter appointment.
TELEHEALTH SERVICES
By using our telehealth services, you authorize the transcription of sessions for the purposes of providing high-quality healthcare services, ensuring accuracy in medical records, and improving our services. You understand that these transcriptions will be stored securely and used in accordance with our Privacy Policy and applicable laws. If you do not consent to the recording and transcription of your sessions, please do not use our platform.
PAYMENT AUTHORIZATION
You authorize charges to your credit card on file without prior notification unless there is a change in the amount due. We will always notify you of any changes to your fees before charging your card, and a receipt for each payment will be be provided to you via email.
Assignment of Benefits
I hereby authorize and direct my insurance company to pay directly to Berry Street all benefits payable for services rendered to me. I authorize Berry Street to release any medical or other information necessary to process insurance claims on my behalf. This assignment will remain in effect until revoked by me in writing.
Financial Responsibility
Berry Street is an in-network provider for many insurances plans. We will check your coverage before your first visit + bill your insurance on your behalf, but you are ultimately responsible for verification of your coverage + payment of your bill. You can verify your coverage by reaching out via text (+1 888-532-2115) or email (support@berrystreet.co).
You agree to pay any deductible, co-payment, or co-insurance as determined by your insurance plan. Such payments will be due at the time of service. You understand that you are responsible to pay our fees in full. All appointments are considered “fee for service.” Appointment fees are due at the time of service. We accept check, Venmo/PayPal, or credit card.
Many insurance companies have additional requirements that may affect your coverage. You are responsible for any amounts not covered or payable by your insurance. If your insurance denies any part of your claim, you agree to be responsible to pay the full balance. All outstanding balances will be automatically charged after 30 days unless a mutually agreed upon payment plan has been established.
If your insurance plan doesn’t cover our services, you may have “out-of-network” benefits that could cover a portion of your fees. Upon request, we will provide you with a superbill which you can submit this to your insurance company directly for reimbursement. Contact your insurance company directly to determine if your insurance company will reimburse you for the cost of appointments.
